Many of you have noticed how the Client Review portion of our site seems slightly disconnected (you can’t sort by client ratings, you can’t filter to lawyers that have client reviews, etc…). Well, way back before we launched we made a trade off that allowed us to get our site out the door by June 5th and that trade off was to out source client reviews to a third party that specializes in “product reviews”. This third party system works great for other sites, but we’ve always wanted to have our client reviews feel a little more integrated with the rest of our site.
Well, today’s the day.
We just released a new implementation of Client Reviews that’s completely in house. Now before you say to yourself, “Whoop-de-freakin-doo! They’re writing about re-doing a feature”, let me say… “But wait, there’s more!”. We’re also adding the ability for users to respond to client reviews. So, if you’re a lawyer with a particularly scathing review, now is your chance to attach a comment to that review explaining your side of the story. We at Avvo know that sometimes people are not the best clients.
You’ll also notice that we’ve adding Client Review filtering and sorting to search results, giving the consumer a little more power in comparing attorneys. Attorneys with better and more client reviews generally rank higher in search results than those without (all else being equal).
With our previous implementation, we had a 72 hour approval turn around time on reviews. With out new implementation and process, we’re hoping to get that down to one business day or less.
No, it’s not a huge feature release, but it’s definitely something that we have not been satisfied with and it feels good to do it right.
Note: Client Reviews will continue to NOT affect the Avvo Rating. There seems to be a bit of confusion on this point, but as it stands today (and has always been) Client Ratings have no effect on the Avvo Rating. They are two completely separate (and in our mind complementary) views into the Attorney’s career.