Archive for March, 2009

Facebook vs. Twitter Cagematch

March 31st, 2009 by Conrad Saam, Marketing

Facebook’s redesign, which launched 2 weeks ago, demonstrated they were moving to stave off challenges from today’s social media darling, Twitter. Like many others, I don’t like the changes, but it has made me think more critically about the Facebook vs. Twitter phenomenon (not to forget LinkedIn.) This trio seems to have cornered the marketshare, but in vastly different ways which can be reflected in a)the speed (and therefore quality) of network growth and b)makeup of that network.

LinkedIn
I’ve been a LinkedIn zealot for over five years and have carefully (cautiously?) built up a network of 494 people who I have actually done business with (or went to business school with). I’m proud of my 11 recommendations. I reject about 2 requests for every 1 accepted.

Facebook
I joined Facebook a year and a half ago and my network quickly grew to 376 users with very little effort. I accept (almost) every friend request. Among those “friends” are the younger sister of the ex-girlfriend of the guy who was my pole vaulting teammate on my high school track team, friends from business school, random SEO consultants and of course, attorneys I’ve never even met.

Twitter
I started tweeting just over three months ago, on December 23rd. I now have 457 followers most of whom I’ve never met in person. They include a saucy PR vixen, Barack Obama, and lots of self-anointed “gurus”, “mavens” “experts” and “visionaries”. I take a few of these people seriously. I pay very little attention to who my followers are (doesn’t this sound creepy, paging Warren Jeffs) and follow and unfollow people at whim.

The Quality vs. Quantity Theory of Social Networking
So I’ve been developing this theory that the quality (and therefore value) of a social media platform is negatively correlated with the speed in which it grows. Thus, in the long run, LinkedIn will dominate, unless Facebook can improve the quality of the connections of their massive installed base. Twitter will join the dodo bird. (Notwithstanding Facebook’s competitive advantage of appealing to the younger generation – I don’t know of any high school kids on LinkedIn.) This was confirmed when I was guest lecturing at the U of Washington business school MBA program – half of the students had a Facebook account, all of them had a LinkedIn profile. (I didn’t even bother to ask about Twitter.)

My Theory Falls on It’s Face
And yet it seems I’m entirely wrong: I recently asked (on Twitter) if I should include my twitter address on my business card. Would I do that for Facebook? no way, for LinkedIn? maybe. Look at the response almost unanimously endorsing twitter on business cards (granted from a self-selected group who has already imbibed of the Twitter Kool Aide.) Most importantly, from Kevin Prentiss, one of the smartest web guys I’ve had the pleasure of knowing.

twitter2

So, I am back to square one on trying to figure out who is going to win this social networking game – if not all three. And, my twitter address is going on the bottom of my printed business cards. Ironic no?

Covington Fires Back at Former Staff Attorney Alleging Discrimination

March 31st, 2009 by Shalini

yolanda-young1In a rare case of a big law firm taking an aggressive stand against allegations of discrimination, Covington & Burling responded to Yolanda Young’s EEOC complaint (one of the allegations was that Covington maintained a staff attorney pool as a ghetto for minority attorneys) by noting specifically why she did not meet the standards of a Covington Associate:

Her average grade was only slightly better than a “C,” well below the threshold level for a Covington associate.  She did not pass the bar until 1998, three years after her law school graduation.  When she applied to Covington for a staff attorney position, her work experience as a lawyer consisted of a series of short-term jobs with temporary staffing agencies reviewing documents as a contract attorney.  She has never worked at any firm as an associate and never engaged in the regular practice of law – i.e., she has not represented clients with respect to their legal matters.

Ms. Young responded, “Covington can say what they like now, but they hired me”.  She discusses her thoughts further on her blog, On Being A Black Lawyer.

Avvo Biglaw List

March 30th, 2009 by Conrad Saam, Marketing

One of our recent posts that got the most interest was our list of most read legal blogs, based on third party, Alexa information. We decided to run a list of the top 250 Biglaw firms, creating the Avvo Biglaw List. Yes, we know Alexa isn’t 100% accurate, but imperfect as Alexa may be, it does offer some relative insight as to which sites get the most traffic. So to Holland & Knight - congratulations to your web savvy marketing department for your solid pole position. Of course, this begs the question, is website traffic relevant to Biglaw success? Read the list and draw your own conclusions.

ABA Techshow

March 27th, 2009 by Conrad Saam, Marketing

ABA Techshow

I’m gearing up for Avvo’s first ever ABA Techshow, next week in Chicago. We’ve been in a bit of a legal marketing bubble here at Avvo headquarters in Seattle, so it will be interesting to see what else is up and coming.

Projected Highlights:

    -I’m joining a group of solosezzers for dinner the night before. Suspect I may be answering a lot of questions.
    -All a-Twitter: I always love hearing Kevin O’Keefe talk.
    -Searching and Analysis: Are Key Words Really the Key – will be interesting to see how close cousins SEO and electronic discovery are.
    -Richard Susskind’s keynote – covering disruptive technologies.
    -Essential Technology for the New Law Practice
    -Web JD: If You’re Not Serving Your Clients Online Someone Else Will Be – Steve Matthews is one of the smartest legal marketers I know.
    -Technoethics – Avvo’s GC just gave a great CLE on Ethical Online Marketing, will be interesting to see how this field progresses.
    -of course . . . 60 Sites in 60 minutes.

I’ll be twittering (@conradsaam), blogging live and building a Best of Story for our Law.com column – I’d love to talk with you, preferably over a beer.

-Conrad

Legal Blog Roundup: March Madness Edition

March 26th, 2009 by Shalini

Great Press for Avvo’s Last Call

March 23rd, 2009 by Mark Britton, CEO

Last Call, our blood-alcohol estimator, has been getting some great press lately thanks to New York Times technology reporter, John Quain. First, John included Last Call in his round-up of great driving-related iPhone apps. See the article “Have Smartphone, Can Travel” which you can also find in the March 8th hard-copy edition of the Sunday NYT.

Then, John went on to highlight Last Call on CBS’s “Up to the Minute.” The segment is very similar to his NYT article, but it is much richer due to the visuals of John demoing the various products, including Last Call. For the attorneys billing by the hour out there, Last Call shows up at 3:27. :-)

Thank you John for spreading the word about Last Call!

Mark

Free One Hour California CLE Webinar on Ethical Online Legal Marketing

March 23rd, 2009 by Shalini

Ethical Online Legal Marketing (Approved for 1 Hour of California MCLE Ethics)

This webinar occurs on Friday March 27 at 1:30 pm PST and focuses on Ethical Online Legal Marketing (Register).  This webinar is designed to help lawyers and law firms understand the professional ethics rules and other state bar regulations governing advertising, particularly advertising online.  Topics will include the following:

  • Online Advertising: How rules differ for paid online marketing and ways in which they are much the same
  • Attorney & Law Firm Websites: Many state rules struggle with how to treat attorney websites.  Are they more solicitation or in-person communication?
  • Social Media: Social media (Twitter, Facebook, blogging etc.) raises a host of issues with respect to advertising rules.  Topics will include thoughts on ways to use these tools while still complying with advertising and solicitation rules.

Review the schedule of Avvo’s upcoming online legal marketing webinars (including when this one will be rebroadcast).

Rise of Legal Blogs Presages Death of Frivolous Lawsuits?

March 19th, 2009 by Shalini

Today, we have a thoughtful article from Venkat Balasubramani of Spam Notes.

Lawyers are expected to be advocates for their clients, but this zealous advocacy should be tempered by a lawyer’s duty to serve as ethical officers of the court. In theory, overreaching lawyers should be held in check by opposing attorneys, however sometimes the victim of an overzealous advocate is not able to afford counsel. Other times, even though a party has counsel, the party would rather not go through the time and trouble of contesting an issue, or lacks the resources to fight a battle with a far bigger opponent. Public interest organizations sometimes get involved in a dispute if a lawsuit raises an issue which touches on their mandate. However, their resources are limited and they can only represent a handful of worthy parties. Often, a lawsuit or claim may not come to their attention. The internet has changed the playing field. In the modern era, the internet functions as a powerful force in bringing what are viewed as overly aggressive positions or claims to light, and mobilizing opposition. In lawyer-speak, the internet functions as a giant Rule 11 committee. (Rule 11 is the rule most associated with sanctions imposed on a lawyer for taking an untenable legal or factual position.)

Consider a few recent examples:

BlockShopper: BlockShopper is a website which describes itself as a “local news and market data service for current and aspiring homeowners”. It ran a few items noting purchases of real estate by associates of a large Ohio-based law firm (Jones Day). In the process it linked to the online biographies of the lawyers, and to the website of the firm. Jones Day sued, alleging trademark infringement. Ultimately, the lawsuit settled on terms which were viewed as favorable to the plaintiff, but the ensuing negative publicity was something that Jones Day may not have anticipated. The lawsuit caused an uproar on the internet, and caused public interest groups to try to get involved. As noted by Slate, one lawyer opined that the lawyers who brought the lawsuit against Blockshopper should be required to take ethics classes.

The Nordstrom/Beckons Trademark Dispute: Beckons is a small firm based in Colorado which developed organic lifestyle clothing. Through what was described as an error in the Patent and Trademark office, Nordstrom (the Seattle based retailer) obtained a registration for a trademark which Beckons previously used. When the giant Nordstrom tried to attack tiny Beckons based on its mark, a similar uproar erupted on the internet. Bloggers wrote open letters to Nordstrom and called for its boycott. Again, there was no way Nordstrom or its lawyers anticipated that what would have otherwise been a run of the mill trademark dispute would morph into a public relations war (the value of which probably far outstripped the value of the original dispute).

(Note: I don’t mean to suggest that the lawyers in the examples above should be sanctioned or that they necessarily brought improper claims. Merely that they asserted what were viewed as overly aggressive claims and in response, the internet mobilized.)

Who raises the red flag? Just about anyone can raise a red flag about a court decision or position taken by a litigant. However, some bloggers tend to flag these claims frequently. Lawyers probably live in relative fear of one of their lawsuits being mentioned by any of these bloggers:

Professor Eugene Volokh: who founded and blogs at the influential and popular group blog Volokh Conspiracy often flags decisions which “get it wrong” on First Amendment grounds. More than one school administrator or local government official has surely cringed upon seeing his/her decision highlighted on the Volokh Conspiracy blog.

Walter Olson: who blogs at Overlawyered is another blogger who frequently flags unreasonable positions taken by lawyers. While he monitors litigation excess generally, absurd tort lawsuits are his specialty, and many a plaintiff’s lawyer has graced the pages of his blog in shame.

Marc J. Randazza: who blogs at the Legal Satyricon flags decisions which are problematic from a First Amendment or an intellectual property perspective. Mr. Randazza is often scathing (but accurate) in his criticism. He also covers a wide range of topics but the government of Florida is one of his favorite subjects.

Bloggers from all stripes flag problematic decisions. In one famous example, a blogger pointed out an error in a United States Supreme Court decision. (ABA Journal: Blogger Points Out Substantial Error in Supreme Court Decision.”) More recently, law blogger and media lawyer Bob Ambrogi raised the alarm about a recent 1st Circuit libel decision. (Media Law: Think You Know Libel Law? Think Again.”) I would venture to guess there is no way the Supreme Court Justices who decided Kennedy v. Louisiana were not made aware of the mistake pointed out by blogger Dwight Sullivan. Similarly, I would guess that there is no way the three 1st Circuit judges who participated in the decision in Noonan v. Staples, Inc. have not read or been made aware of Mr. Ambrogi’s criticism of that decision.

In addition to bloggers, public interest groups also participate in the dynamic. Washington DC-based Public Citizen, San Francisco-based Electronic Frontier Foundation, and Cambridge-based Citizen Media Law Project have been quite active in participating in cases where a stronger adversary tries to bully a weaker opponent. Many famous examples exist. EFF fought and won one of the first internet anonymity cases: Doe v. 2TheMart.com Inc. Public Citizen has taken on Wal-mart when the giant retailer tried to silence a criticism site: Smith v. Wal-Mart Stores, Inc.

What is the Effect of This Dynamic?

One obvious effect of this dynamic is to level the playing field in certain types of litigation. There are no concrete statistics, but lawsuits in certain areas seem to be more likely to receive significant attention in the blogosphere – lawsuits involving: (1) free speech on the internet; (2) corporate criticism; (3) the assertion of trademark rights; (4) copyrights and copy control mechanisms; and (5) abusive or overbroad subpoenas (particularly those related to number (2)). (Bloggers are not necessarily rising en masse to the defense of indigent defendants or death row inmates.) The obvious effect of blogospheric participation is in these types of cases it is less likely that a person or company with greater resources is able to simply bully an opponent.

Second, the blogosphere’s participation has created (or more likely amplified) the “Streisand Effect”. The Streisand Effect refers to a situation where someone seeking to silence a critic draws attention to the critic by filing a lawsuit or taking legal action. Many lawyers and public relations professionals have rued sending out a strongly worded demand letter – only to find out that the letter riled up the blogosphere and an army of commentators have joined the fray on behalf of a seemingly outgunned opponent.

Finally, the blogosphere’s participation can result in the correction of bad decisions. The Kentucky Domain Name decision is one good example of a recent decision which sparked a firestorm of controversy, and which was ultimately reversed on appeal. (EFF: Kentucky Court of Appeals Overturns Domain Name Seizure Order” (as the EFF page notes, a further appealing is pending).)

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Increased scrutiny of legal decisions and lawsuits by blogs and internet commentators will have undoubtedly have an overall beneficial effect. Judges and lawyers realize there are one more set of eyes scrutinizing their decisions.

For a lawyer, however, the dynamic is slightly different. Lawyers these days live in fear that one of their lawsuits will be highlighted on the pages of sites such as Overlawyered, the Legal Satyricon, or the Volokh Conspiracy. I know I sometimes do.

“Reciprocal Link Cloaking”, SEO “Experts” and why you need to be very careful

March 16th, 2009 by Conrad Saam, Marketing

Kevin O’Keefe calls Search Engine Optimization “crack for lawyers.” In the past 3 months, I’ve seen more and more SEO “consultants”, “experts” and self-anointed “guru’s” peddling SEO rock to the legal industry. Caveat emptor – SEO has become the wild wild west of the web and it is all to easy to get burned by small consultants and large firms alike. Remember the Findlaw link selling blow up?

To wit – we recently received a very kind email from “Melissa” at Toronto Real Estate Direct that said: “. . . I am trying to add as many informative websites as possible to my site. Which in turn will benefit my users . . .”. She wanted to know if that was OK with us. Something Smells Fishy Alert #1: What do Toronto Real Estate users have in common with American users looking for a lawyer? Something Smells Fishy Alert #2, female name along with an image signature in loopy junior-high-school girl letters – the only thing missing was a heart dotting the “i”.

When I clicked through on the link in her email, there was a link to Avvo right on their PR 5 homepage as promised. Something Smells Fishy Alert #3: there was a code that looked like a CMS page ID on the end of the link to their homepage.

I get emails like this regularly, but few end with “let me know if the link I have placed suits your needs. Also if you would like a custom Title for it just send me a email and I will get it updated.” I swallow the I’ll-optimize-your-anchor-text bait and email her back requesting a change in anchor text. A very polite email returned saying “I have set up something so you can change your title at any time that you want just go to http://www.torontorealestatedirect.com/change-title/ and use this password . . . “ Wait – I control the anchor text on your site at will! Awesome. Yet, Something Smells Fishy #4: the “password” was the same as the code at the end of the click through link in her email. I use her link and associated password and successfully optimize the anchor text:

At the bottom of her email there is a polite, unpushy request for a link exchange “if you would be able to add [a link to my site] to your site as well? If you have an available spot on your home page that would be really great . . . “ Something Smells Fishy #5: I don’t like link exchanges.

Why is this PR 5 Toronto Real Estate site linking from their homepage to us? Time for some sleuthing. Something Smells Fishy #6: using the SEOmoz Linkscape Tool, I do a back-link check on www.torontorealestatedirect.com and find a large number of back-links that don’t seem to belong.

    VisitInlandSpain.com
    meadowlarklog.com (Meadowlark Amish Log Homes)
    bsale.com (Business for sale in Australia)
    WroughtIronDesigner.com
    Plastic-pants.com (not sure, I didn’t click through on my work computer)
    NYRentClub.com

This doesn’t seem right. On a whim, we decide to visit the domain using proxify to hide our IP address . . . and boom, our link is gone. Looks like Toronto Real Estate Direct logged our IP when we clicked on their link in the email and is serving up our link to us, but only us. Reciprocal Link Cloaking anyone?

For any lawyers still reading this . . . my point here is not to warn you against link exchanges with Toronto Real Estate Direct, but to encourage you to be very very careful when selecting an SEO consultant. This can be a highly confusing, technical game and there are some dirty players out there. It can be very difficult to identify a reputable, cutting edge consultant.

And finally to “Melissa” – I suspect your name is really Milton, Dwayne or Carl and you watch Battlestar Galactica every night. When you are in Seattle for SMX in June, I’ll buy you a microbrew for the ingenuity and sheer temerity. Just don’t let Matt Cutts see us hanging out.

Update: Looks like this is cookie based, NOT IP based as I had originally thought.

Avvocating article: Website Analtyics for Lawyers

March 11th, 2009 by Conrad Saam, Marketing

Our Avvocating column for Law.com this week is on Website Analytics for Lawyers. I’m constantly amazed that all of the buzz around technology and legal marketing fails to include a discussion on this vital tool. If you are involved in Twitter, SEO, blogging, Adwords, Adsense, facebook or just simply run a website, Google Analtyics will prove invaluable.

Very simply, website analytics offers the ability to track the efforts of online marketing. Google provides a free and easy to use tool that can bring a mathematical insight into a website’s performance. Fewer than 10% of lawyers use this tool

I’m giving an Introduction to Google Analytics talk today at 1:00 PST. You can sign up here.