3 Responses to “Avvo Inbox”

1. dan scholls Says:
   August 11th, 2008 at 4:31 pm

   Hello

   That customer giving cudos to your website really seems doubtful. I can easily type up a cudos like that for my own company , post it on my own blog and voila i have a very positive feedback.

   I think you guys are using fair bit of false pretence…

   I say this because I tried reviewing a lawyer I worked with. I wasn`t 100% positive, but nevertheless my experience. You never posted it. The lawyer had a 10 out 10 ranking, my guess the post didn`t go up because it would mean the lawyer may get a ranking less than 10 if it is true on what you say that your “avvo calculation`is based on customer feedback also. ..

   So avvo doesn`t really make sense … seems quite fake to me.

   Rating doesn`t work unless it comes from a customer that has actually worked with the lawyer. With your scheme, you never really know if a customers actually worked with a lawyer and whether a review is credible.

   So the whole avvo score doesn`t make sense.

   Explains why lawyers are outrageous …

2. Cristin Says:
   August 12th, 2008 at 11:21 am

   Hi Dan,

   Cristin with Avvo Customer Care here. Just for the record client reviews do not contribute toward the Avvo Rating. We keep them separated as an additional reference point for potential clients. We do post both positive and negative reviews, however we may not post client ratings that:

   * Include profanity or other offensive language
   * Appear to be personal attacks rather than comments on professional skills
   * Are serious accusations that are not supported by specific facts
   * Have the appearance of not being submitted by an actual client

   We take several steps to maintain the quality of ratings: We require users to register before submitting a rating, and we carefully review every Client Rating before we post it. We also rely on the Avvo community, so please let us know if you see a rating that seems suspicious or incorrect by emailing me at customercare@avvo.com.

   Please feel free to email me at customercare@avvo.com or post here to the blog with additional comments or questions.

   Thanks,
   Cristin

   p.s. I’ve sent you an email as well to follow up regarding your client review.

3. Shalini Says:
   August 12th, 2008 at 4:01 pm

   If anyone is looking for further explanation on our client review policy, please refer to Mark’s post elaborating on our client review policies (providing detailed examples of reviews that did not meet our criteria): http://avvoblog.com/2008/08/05/flame-mail-%e2%89%a0-client-reviews-2/

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