Avvo Taxonomy: Built by Consumers for Lawyers
August 30th, 2007 by Mark Britton, CEO
A few lawyers have commented that Avvo’s taxonomy (i.e., its practice area categories) is strangely organized. And they are right . . . from a lawyer’s point of view. But that is not the point of view upon which Avvo was built.
Avvo exists to help consumers choose the right lawyer, and to be successful in our mission we must view the legal marketplace through the consumer lens. In no place is this more true than with the Avvo taxonomy. Rather than building a taxonomy that would have made legal academics proud, we built our taxonomy based on how consumers talk about and search for lawyers.
To do this, we listened to consumers in focus groups and analyzed their searching habits across the Internet. This led to some interesting revelations: Are Chapter 7, 11 and 13 bankruptcies different enough to warrant separate practice areas? Probably not, but consumers think so. Is an automobile accident that different from a motorcycle accident? Nope . . . but rather than lecturing consumers on this, we decided to just help them find the motorcycle accident lawyer they are searching for millions of times each month.
The result is a legal taxonomy defined by consumers, rather than by lawyers. And, yes, this will feel strange to some lawyers but it is a necessary step in helping consumers. The legal profession’s polysyllabic diction and Latin phrasings essentially serve as white noise for the consumer; and Avvo’s aim is to remove that noise . . . to build a marketplace that walks and talks the way a consumer thinks it should.
Our bet is that by serving consumers in this way, we will help consumers get to the right lawyer faster. And that is good for everyone consumers, lawyers and maybe even those that find us a bit strange. :-)
Onward . . .
Mark








